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FAQ-frequently Asked Questions

To access your services I do I have to register?

Our services can be accessed by all. A brief free registration is only required for those wishing to make purchases.

What is a newsletter?

The newsletter is an information service that is personalized by email. The registration to the newsletter allows you to automatically receive emails containing news and offers reserved to the members .

That use will be made of my personal information?

Your data will be used in particular to communicate information regarding your order request and to receive the newsletter.

The registration is free?

You will absolutely!

How do I buy?

After having proceeded with the registration , simply click on the cart relative to the product of interest.

How to sign up?

Access to sales proposals, IDEAS FELT are reserved exclusively for registered users.
Registration is fast, free and without any commitments.
For registration, you must provide your personal data (name, surname, address, date of birth...) in addition to a personal password.
We are committed to treat all personal and confidential information that relate to the stages of registration and purchase with the utmost confidentiality and in full compliance with the privacy act.
For the registration you will receive an email confirming that we have received your request

Forgot Password. How do I do that?

In case you have forgotten your password, click on "forgot Password?" from the login page, enter the email address associated with your account.
You will be sent a verification code. As soon as you have received the token, you will be able to choose a new password for your account.

How can I change my password?

To change the password, enter in the “Profile” and click on “personal information and password”. Click on “update” after you have entered in the appropriate space, the old password, the new one and its confirmation.

How to place an order?

Choose the product you want to purchase and add it in the cart, following the directions that we will give you during the purchasing process. Once closed the online sales operators can no longer make changes and cancellations for orders in progress.

Can I change my order after I confirmed it?

No. It is not possible to change the order after confirmation.

Can I cancel my order?

If you have already had the confirmation of the order by email it is not possible to proceed more to the reversal.

Will I receive a confirmation of your order?

You. After your order has been placed you will receive an order confirmation.

I will inform you when the order will be shipped?

Certainly. As soon as the goods will be processed by our warehouse you will receive a shipping confirmation via email which will also give you the identification code of the parcel.

Shipped all over Italy?

You. We ship all over Italy.

How much are the shipping costs?

The express delivery has a cost of 6.90 € is free for orders over 75,00 €

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