FAQs

When will the order be delivered?

Usually the delivery takes place within 24/48 hours from the order.

Can I also order by phone?

Yes, if you are not familiar with online purchases or if you would like to receive advice on what to order, call us on the toll-free number 800.420.155 between 15:00 and 19:00 (the time when telephone assistance is active) and we will search to guide you better.

How can I pay for my order?

We accept bank transfer, cash on delivery (cash on delivery), credit card (including Postepay and Prepaid), Paypal and Postepay recharge. For more information: PAYMENT METHODS.

Can I pay directly to the courier on the day of delivery?

Yes, we accept cash on delivery only for Italy with a small fee of € 3

How much are the shipping costs?

Shipping via express courier throughout Italy costs € 5.90 and is free for orders over € 49.00. International shipping in the EU has a cost of € 15.90 and is free for orders over € 99.00

Which courier do you use for shipping?

We ship all our orders with GLS extremely reliable and fast courier, delivery is estimated in 24/48 H for Italy and 5/7 days for Europe.

How do you order from your site?

Buying from our site is very simple: 1) Enter your details in the REGISTER section. 2) Put the products in the cart. 3) Go to the cashier and choose the payment method you prefer.